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Tuesday, 16 May 2017

Prezzo: Review

It was in a recent visit that I went to Prezzo to eat out. Full of expectation as the new restaurant opened nearby and ready to eat to my heart's desire. How did it go? Well... *awkward pause*




I always go to new restaurants with an open mind but I always have a level of expectation. I like basic customer service, a clean setting and good relatively inexpensive food. I don't think that's too much to ask. Well on this recent visit to Prezzo (which I've never visited before) I got only one of my expectations fulfilled: the cleanliness. As for everything else, it was an utter disappointment.

Let's start with the food. Off the very limited choice of vegan food, I ordered the bruschetta to start and the courgette pappardelle as a main. The starter to my surprise was anything but bruschetta. I'm a massive fan of bruschetta and if I'm right it's toasted ciabatta with chopped tomatoes and balsamic vinegar. What I got was two pieces of hard toast with some non-cut cherry tomatoes and a limited amount of pesto. Yum...not. It was a real shame as brushetta is one of my favourite starters to eat in a restaurant. This was not off to a good start. As for the main, it was a pasta dish made up of courgette, cherry tomatoes, onion, chilli, garlic and herbs in a pomodoro sauce. Sounds nice, right? Sadly it was not. It tasted like a cheap microwave meal just with a hefty price tag. It was a shame as I was really looking forward to it. It lacked taste and was very sickly and Prezzo overkilled it with far too much courgette. I like courgette as much as the next person, but there's a limit!

The customer service though, you're thinking that must have been good surely. Well I would have told you about the customer service should I have got any. My friend and I were not only greeted with a grumpy face, but we didn't even get a basic hello on arrival from the senior staff worker. This worker seated us, but did not do it with a smile or show any interest in us being there. If anything, it felt like we were an inconvenience. After he seated us he did not come back to check on how we found our food and there was no basic customer service. A real shame.

Overall a pretty poor visit but well done to Prezzo for being so consistent at ignoring my friend and I and having no manners. As for the food, it spoke for itself. A little more effort put into the food and it could have been something really nice. Let's hope in time Prezzo prove us all wrong and give outstanding service and food. Here's to dreaming!

Restaurant rating: 


What do you think of Prezzo?


Liam
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